Home / How it works
Our same-day website and email repair service
From a broken website or inbox to a tested, guaranteed fix, usually starting the same day.
How a same-day fix works
- 2 minutes
Tell us what's broken
Your name, number and the problem. That's saved straight away; the technical questions are optional.
- Same day
A UK engineer calls you
At the time you picked. You talk to the person who will do the work, not a call centre reading a script.
- On the call
Diagnosis and a clear price
We find the cause and tell you what it costs before any work starts. If it needs rebuilding, we say so.
- Then
Fixed, tested, guaranteed
We fix it, test it with you, explain what we changed and stand behind the fix.
Access without handing over passwords
We never ask for passwords by email or in a form. On the call we show you how to add us as a user, a delegate or a contributor on each system (WordPress, your host, Microsoft 365, Google Workspace, Shopify, your domain registrar), so you stay in control and can remove us afterwards.
A note of what we changed
After every fix you get a plain-English summary: what was wrong, what we did, and anything else we spotted that is likely to cause trouble. If you have a developer or IT person, they can read it too.
The price before the work
We diagnose first, then tell you what the fix costs. Nothing starts until you've agreed it.
Guaranteed
If the problem we fixed comes back, we put it right. If a fix isn't the right answer, we say so and quote for a rebuild instead.
Qualified on the systems your business runs on
When something breaks, you want the people who know the platform properly, not someone working it out on your time.
Microsoft MVP
Microsoft's award for independent experts, given for deep technical knowledge and work with the community.
Microsoft 365 partner
Business email, Teams, SharePoint and security, set up and fixed by a Microsoft partner.
AWS Solutions Architect
Certified to design and run hosting on Amazon Web Services, from a single site to a whole platform.
WordPress certified
WordPress and WooCommerce sites built, repaired and kept up to date by certified developers.
Apple developer
Google IT Support certified
UniFi partner
Get it looked at today
Tell us what's wrong and when to ring. Two minutes, no account, no call centre. The technical questions come after and you can skip them.
- LoggedYour name, number and the problem are saved the moment you send them.
- Called the same dayA UK engineer rings you at the time you picked.
- Diagnosed and quotedWe find the cause and tell you the price before any work starts.
- Fixed and verifiedWe test it with you, explain what we changed and stand behind the fix.
Your job ticket
Booked. We'll be in touch at the time you picked.
A few more details help us come ready. Skip anything you don't know.
