Emergency website repair to get your site back up
A blank page, a 500 error, a database error or a hosting holding page where your site should be. We find the cause and get you back online.
Why it happens
Most sites that go down do so for one of a handful of reasons: hosting, an expired domain or certificate, a PHP upgrade by the host, a plugin or theme update, a full disk, or a database that won't connect. We check each in order, starting with whatever changed most recently, and fix the cause rather than restarting things until it limps back.
If the site turns out to be too old or too damaged to patch sensibly, we tell you on the call and quote to rebuild it, with the old site kept up in the meantime wherever we can.
What we fix
500 Internal Server ErrorWe read the server error logs to find the exact file or plugin failing, then fix or replace it.
Error establishing a database connectionWe check the database server, credentials and tables, repair what's corrupted and restore from backup only if we have to.
503 Service Unavailableor the host's suspended pageWe find out why the host stopped the site (resources, billing, malware) and deal with the host for you.
- Site loads for some people and not others
We check DNS, certificates and caching, and fix whatever is sending visitors to the wrong place.
- The site broke after the host upgraded PHP
We update or replace the code that isn't compatible, so the site runs on a supported PHP version.
The qualifications behind the fix
Microsoft MVP and Microsoft 365 partner, AWS Solutions Architect, WordPress certified, Apple developer, Google IT Support and UniFi partner. One UK team for websites, email, apps and networks.
Microsoft MVP
Microsoft's award for independent experts, given for deep technical knowledge and work with the community.
Microsoft 365 partner
Business email, Teams, SharePoint and security, set up and fixed by a Microsoft partner.
AWS Solutions Architect
Certified to design and run hosting on Amazon Web Services, from a single site to a whole platform.
WordPress certified
WordPress and WooCommerce sites built, repaired and kept up to date by certified developers.
Apple developer
Google IT Support certified
UniFi partner
How quickly can you look at my site?
Book a call and we ring you at the time you choose, the same day. Many sites are back up on that first call.
Do you need my hosting login?
It helps. Access to the hosting control panel and the website's admin area lets us fix things directly. If you don't have them, we'll help you get them.
What if my developer or a website builder made it?
That's fine. We work on sites built by anyone, and on builders such as UENI, GoDaddy, Yell, Wix and Squarespace. If the developer has gone quiet, see our page on getting a site back when you're locked out.
Will I lose anything?
We take a full backup before we change anything, so we can always go back to how it was.
Related fixes
Guides on this
Better rebuilt?
If what's broken can't be patched sensibly, we tell you on the call and quote to rebuild it properly, keeping your content and your place in Google.
Get it fixed today
Tell us what's wrong and when to ring. Two minutes, no account, no call centre. The technical questions come after and you can skip them.
- LoggedYour name, number and the problem are saved the moment you send them.
- Called the same dayA UK engineer rings you at the time you picked.
- Diagnosed and quotedWe find the cause and tell you the price before any work starts.
- Fixed and verifiedWe test it with you, explain what we changed and stand behind the fix.
Your job ticket
Booked. We'll be in touch at the time you picked.
A few more details help us come ready. Skip anything you don't know.
