Why it happens
Under UK GDPR, if a personal data breach is likely to put people at risk, you must report it to the Information Commissioner's Office within 72 hours of becoming aware of it, and tell the people affected if the risk is high. The clock starts when you find out, so the first hours matter: you need to stop it spreading and work out what was exposed.
We secure the accounts and systems involved, preserve the evidence, review logs to establish what was accessed and when, and give you a plain written summary you can use for your ICO report, your insurer and your customers. We're not lawyers, and for legal advice on whether to report we'll point you to the right people, but we can give you the technical facts they will ask for.
What we fix
- A business email account was hacked
We lock it down, check what the attacker saw and sent, remove their rules and access, and review every other account.
- Website hacked and customer data may be exposed
We isolate the site, check databases and forms for data access, clean it and close the way in.
- Fake invoices sent to your customers
We trace the mailbox compromise, stop it, and help you warn customers with the right details.
- Told your data is on the dark web or for sale
We check which accounts and systems are affected and reset and secure them.
- Need the facts for the ICO, your insurer or customers
We write a clear timeline of what happened, what was accessed and what we did.
The qualifications behind the fix
Microsoft MVP and Microsoft 365 partner, AWS Solutions Architect, WordPress certified, Apple developer, Google IT Support and UniFi partner. One UK team for websites, email, apps and networks.
Microsoft MVP
Microsoft's award for independent experts, given for deep technical knowledge and work with the community.
Microsoft 365 partner
Business email, Teams, SharePoint and security, set up and fixed by a Microsoft partner.
AWS Solutions Architect
Certified to design and run hosting on Amazon Web Services, from a single site to a whole platform.
WordPress certified
WordPress and WooCommerce sites built, repaired and kept up to date by certified developers.
Apple developer
Google IT Support certified
UniFi partner
Do I have to report a breach to the ICO?
If it's likely to result in a risk to people's rights and freedoms, yes, within 72 hours of becoming aware. The ICO has a self-assessment tool on its website to help you decide.
What will the ICO want to know?
What happened, when you found out, what data and how many people are affected, the likely consequences, and what you've done about it. We help you establish those facts.
Can you help with cyber insurance claims?
We give you a written technical report your insurer can use. Many policies have their own response line, so call them too.
How do we stop it happening again?
Multi-factor login for everyone, updated software, backups, email authentication and a short plan for next time. We can set all of that up.
Related fixes
Guides on this
Better rebuilt?
If what's broken can't be patched sensibly, we tell you on the call and quote to rebuild it properly, keeping your content and your place in Google.
Get it fixed today
Tell us what's wrong and when to ring. Two minutes, no account, no call centre. The technical questions come after and you can skip them.
- LoggedYour name, number and the problem are saved the moment you send them.
- Called the same dayA UK engineer rings you at the time you picked.
- Diagnosed and quotedWe find the cause and tell you the price before any work starts.
- Fixed and verifiedWe test it with you, explain what we changed and stand behind the fix.
Your job ticket
Booked. We'll be in touch at the time you picked.
A few more details help us come ready. Skip anything you don't know.
