Why it happens
Online shops break in the gaps between systems: the shop and the payment gateway, the gateway and the bank's checks, the shop and the email that confirms the order. A plugin update, an expired API key, a change at Stripe or a theme that hasn't kept up can each stop orders without any warning on your side.
We test the checkout as a customer, read the payment gateway's logs and the shop's error logs, and fix the cause. Then we put a test order through, refund it and confirm everything is flowing again.
What we fix
- WooCommerce payments failing or orders stuck as 'Pending payment'
We check the gateway plugin, webhooks and API keys, fix the failure and reconcile any stuck orders.
- Stripe or PayPal errors at checkout
We read the gateway's logs, fix the configuration or plugin and test with a real card.
- Shopify checkout not working on your domain
We check the domain connection, apps and checkout settings, and remove the app or script causing it.
- Customers not getting order emails
We fix the shop's email sending and authenticate it so confirmations land in the inbox.
- Basket or checkout broken after an update
We roll back safely, find the conflict and update properly.
The qualifications behind the fix
Microsoft MVP and Microsoft 365 partner, AWS Solutions Architect, WordPress certified, Apple developer, Google IT Support and UniFi partner. One UK team for websites, email, apps and networks.
Microsoft MVP
Microsoft's award for independent experts, given for deep technical knowledge and work with the community.
Microsoft 365 partner
Business email, Teams, SharePoint and security, set up and fixed by a Microsoft partner.
AWS Solutions Architect
Certified to design and run hosting on Amazon Web Services, from a single site to a whole platform.
WordPress certified
WordPress and WooCommerce sites built, repaired and kept up to date by certified developers.
Apple developer
Google IT Support certified
UniFi partner
Can you fix it without taking the shop offline?
Usually yes. We work on a copy where needed and only change the live shop once the fix is tested.
Do you work on Shopify and WooCommerce?
Both. Our team has built and supported online shops on each.
Can you check orders that failed while it was broken?
Yes. We go through the gateway and shop records to find orders that were paid but not recorded, or started but not paid, so you can follow them up.
Related fixes
Guides on this
Better rebuilt?
If what's broken can't be patched sensibly, we tell you on the call and quote to rebuild it properly, keeping your content and your place in Google.
Get it fixed today
Tell us what's wrong and when to ring. Two minutes, no account, no call centre. The technical questions come after and you can skip them.
- LoggedYour name, number and the problem are saved the moment you send them.
- Called the same dayA UK engineer rings you at the time you picked.
- Diagnosed and quotedWe find the cause and tell you the price before any work starts.
- Fixed and verifiedWe test it with you, explain what we changed and stand behind the fix.
Your job ticket
Booked. We'll be in touch at the time you picked.
A few more details help us come ready. Skip anything you don't know.
