Why it happens
It happens to a lot of small businesses. A freelancer or agency built the site years ago, kept the logins, and has now gone quiet, retired or closed. The website, the domain and sometimes the email are all on accounts you can't get into.
We work out who holds what: the domain registrar, the hosting, the email, the website's admin, Google Search Console and Business Profile. Then we use each provider's ownership process to move it into an account in your name. Once you're in control, we look at whether the site is worth keeping.
What we fix
- Domain registered in the developer's name
We use the registrar's ownership and transfer process to move it to you, with proof of your business.
- No hosting or website login
We recover access through the host's account recovery or rebuild access from the server.
- Email on an account nobody can reach
We regain admin access to Microsoft 365 or Google Workspace through domain verification.
- Google Business Profile or Search Console owned by someone else
We request ownership through Google's process and remove old users.
- Don't know what you've got or where it is
We write it all down: every account, where it lives and who has access, in your name.
The qualifications behind the fix
Microsoft MVP and Microsoft 365 partner, AWS Solutions Architect, WordPress certified, Apple developer, Google IT Support and UniFi partner. One UK team for websites, email, apps and networks.
Microsoft MVP
Microsoft's award for independent experts, given for deep technical knowledge and work with the community.
Microsoft 365 partner
Business email, Teams, SharePoint and security, set up and fixed by a Microsoft partner.
AWS Solutions Architect
Certified to design and run hosting on Amazon Web Services, from a single site to a whole platform.
WordPress certified
WordPress and WooCommerce sites built, repaired and kept up to date by certified developers.
Apple developer
Google IT Support certified
UniFi partner
Is it legal to take my site back?
If it's your business's domain and content, yes, and providers have processes for it. Where a developer claims ownership of design or code, we'll tell you plainly where you stand.
How long does it take?
Some accounts come back in an hour. Domain disputes can take days, depending on the registrar. We keep you updated each step.
Can you rebuild it once I have it back?
Yes. Many rescues end in a rebuild on a platform you control, with redirects so you keep your place in Google.
Related fixes
Guides on this
Better rebuilt?
If what's broken can't be patched sensibly, we tell you on the call and quote to rebuild it properly, keeping your content and your place in Google.
Get it fixed today
Tell us what's wrong and when to ring. Two minutes, no account, no call centre. The technical questions come after and you can skip them.
- LoggedYour name, number and the problem are saved the moment you send them.
- Called the same dayA UK engineer rings you at the time you picked.
- Diagnosed and quotedWe find the cause and tell you the price before any work starts.
- Fixed and verifiedWe test it with you, explain what we changed and stand behind the fix.
Your job ticket
Booked. We'll be in touch at the time you picked.
A few more details help us come ready. Skip anything you don't know.
