Usually, yes. If the domain is registered in your business's name you can transfer it to another registrar and point it at a new website, whichever builder you used: UENI, GoDaddy, Yell, Wix, Squarespace, Weebly, Jimdo, IONOS, 123 Reg or another. The catch is that some packages register the domain on your behalf, so check who the registrant is before you cancel anything.
Step 1: find out who owns the domain
Run a WHOIS lookup on your domain, or ask the builder's support who the registrant is. For .uk domains, Nominet's records name the legal owner. If it's your business, you're in a strong position. If it's the builder or an agency, ask how they transfer ownership to you.
Step 2: get the transfer code
In the builder's domain settings, remove the transfer lock and request the authorisation code (for .uk domains, the registrar changes the IPS tag instead). Some builders need you to ask support.
Step 3: move email first
If your email runs on the same domain, note every DNS record it needs (MX, SPF, DKIM, DMARC) before moving anything, and recreate them at the new registrar. This is where most moves go wrong.
Step 4: rebuild and redirect
Build the new site, then redirect each old page address to its new one so you keep your Google rankings. Only then cancel the old subscription, checking any notice period in your contract.
We handle the whole move: help with website builders.
