If your web developer has stopped answering, start by finding out who holds each account: the domain, the hosting, the website's admin, your email and Google. Then use each provider's own process to move it into your business's name, starting with the domain, because your website and email both depend on it.
1. The domain
Run a WHOIS lookup to find the registrar. For .uk domains, Nominet keeps the registrant's details, and the registrant (the legal owner) can be your business even if the developer manages the account. Registrars have processes to transfer control with proof of ownership.
2. The hosting
If the hosting is on the developer's account, ask the host about their process; some will help where you can prove the site is yours. Otherwise, a copy of the site can be taken from the live server and moved to hosting in your name.
3. Email and Google
Microsoft 365 and Google Workspace both let you regain admin access by proving you control the domain. Google Business Profile and Search Console have ownership request processes.
4. Write it all down
Keep a record of every account, where it lives and who has access, all in your name.
We handle the whole recovery: website rescue for when you're locked out.
