Why does my website say 'Not secure'?

Hundreds of padlocks clipped to a railing

Browsers show "Not secure" when your website isn't using a valid SSL certificate, or when a page served over https still loads some images, scripts or forms over plain http. Customers see it next to your address, many leave, and contact forms and checkouts may stop working. The fix is a valid certificate that renews itself and every page forced onto https.

The usual causes

Expired certificate: often renewed by hand and forgotten.
No certificate on the domain or the www version.
Mixed content: old links to http images or scripts in the page.
Wrong domain: the certificate covers www but not the bare domain, or the other way round.

An old padlock on a blue wooden door — A valid certificate and https on every page removes the warning.

How to fix it

Install a free, auto-renewing certificate through your host (most offer Let's Encrypt) or your platform.
Make sure it covers both the bare domain and www.
Redirect all http traffic to https.
Update old http links in the content and theme.

We fix certificates, redirects and mixed content on a same-day call.

Domains and SSL

More guides

Can I keep my domain if I leave my website builder?

Usually yes, if it's registered in your name. Check who the registrant is before you cancel anything.

SSL certificates now last 200 days: what does that mean for my site?

Certificates renewed by hand will lapse more often. Automatic renewal is now the only sensible option.

My domain has expired: can I get it back, and will my email come back too?

Usually yes, if you act within the grace period. Renew it and your website and email return.

Rather we just fixed it?

Tell us what's wrong and when to ring. Two minutes, no account, no call centre. The technical questions come after and you can skip them.

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Called the same dayA UK engineer rings you at the time you picked.
Diagnosed and quotedWe find the cause and tell you the price before any work starts.
Fixed and verifiedWe test it with you, explain what we changed and stand behind the fix.

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