Why it happens
Wix and Squarespace look after the hosting, but the domain, email and connections to other services are still yours to set up, and that's where most problems start. A domain bought elsewhere needs the right DNS records; email on Microsoft 365 or Google Workspace needs its own records alongside the website's.
If the platform has become the problem (you've outgrown it, it can't do what you need, or it's costing too much), we'll say so and quote to move you, keeping your content and your place in Google.
What we fix
- Domain won't connect, or connects without the www
We set the DNS records correctly at your registrar and check both versions of the address.
- Email stopped when the site moved to Wix or Squarespace
We add back the MX, SPF and DKIM records for your email alongside the website's records.
- Shop or bookings not taking payments
We check the payment connection, the checkout settings and the domain, and test a real order.
- Site not appearing in Google
We connect Search Console, check the SEO settings and submit the sitemap.
- Want to move off the platform
We plan the move with redirects for every page so you keep your Google rankings.
The qualifications behind the fix
Microsoft MVP and Microsoft 365 partner, AWS Solutions Architect, WordPress certified, Apple developer, Google IT Support and UniFi partner. One UK team for websites, email, apps and networks.
Microsoft MVP
Microsoft's award for independent experts, given for deep technical knowledge and work with the community.
Microsoft 365 partner
Business email, Teams, SharePoint and security, set up and fixed by a Microsoft partner.
AWS Solutions Architect
Certified to design and run hosting on Amazon Web Services, from a single site to a whole platform.
WordPress certified
WordPress and WooCommerce sites built, repaired and kept up to date by certified developers.
Apple developer
Google IT Support certified
UniFi partner
Can you edit my Wix or Squarespace site?
Yes, with contributor or admin access, which you can give us from your account and take away afterwards.
Should I move off Wix or Squarespace?
Often not. Many problems are fixable where you are. If moving makes sense, we'll explain why and what it costs before you decide.
Do you help with other builders too?
Yes: UENI, GoDaddy, Yell, Weebly, Jimdo, IONOS, Hostinger and more. See our page on website builder help.
Related fixes
Guides on this
Better rebuilt?
If what's broken can't be patched sensibly, we tell you on the call and quote to rebuild it properly, keeping your content and your place in Google.
Get it fixed today
Tell us what's wrong and when to ring. Two minutes, no account, no call centre. The technical questions come after and you can skip them.
- LoggedYour name, number and the problem are saved the moment you send them.
- Called the same dayA UK engineer rings you at the time you picked.
- Diagnosed and quotedWe find the cause and tell you the price before any work starts.
- Fixed and verifiedWe test it with you, explain what we changed and stand behind the fix.
Your job ticket
Booked. We'll be in touch at the time you picked.
A few more details help us come ready. Skip anything you don't know.
