Why is my website contact form not sending?
The form sends through your web server, which mail providers no longer trust. Authenticated sending fixes it.
Home / Guides
Guides: fixing website and email problems
Plain answers to the problems UK small businesses search for most. If you'd rather we just fixed it, book a call.
Why is my website so slow?
Usually huge images, too many plugins, no caching or slow hosting. Here's how to tell which.
Why does my website look bad on mobile?
It was built for desktop, or something on the page is wider than a phone screen. Most are fixable.
Do I need to report a hacked website to the ICO?
Only if personal data was affected and people are at risk. Many website hacks don't touch personal data, but you need to check.
Have I had a data breach? What UK businesses must do in 72 hours
Contain it, find out what was exposed, and decide whether to report it to the ICO within 72 hours.
My Google Business Profile website stopped working: what now?
Google switched off the free business.site websites in 2024. You need a site on your own domain.
How do I move my website away from UENI?
Check your domain, your contract and your email, then rebuild and redirect. The order matters.
Can I keep my domain if I leave my website builder?
Usually yes, if it's registered in your name. Check who the registrant is before you cancel anything.
Why was my app rejected under Apple guideline 4.2?
Apple thinks the app doesn't do enough beyond a website. Adding genuinely useful native features is the fix.
My web developer has disappeared: how do I get my website and domain back?
Work out who holds each account, then use each provider's ownership process. Here's the order to do it in.
My Shopify checkout isn't working: what should I check?
Payment settings, apps, the domain connection and checkout customisations are the usual suspects.
Why are my WooCommerce payments failing?
Usually the payment plugin, its webhooks or API keys. Here's how to find where it breaks.
Get it looked at today
Tell us what's wrong and when to ring. Two minutes, no account, no call centre. The technical questions come after and you can skip them.
- LoggedYour name, number and the problem are saved the moment you send them.
- Called the same dayA UK engineer rings you at the time you picked.
- Diagnosed and quotedWe find the cause and tell you the price before any work starts.
- Fixed and verifiedWe test it with you, explain what we changed and stand behind the fix.
Same-day call
Your job ticket
Job no.New
Booked. We'll be in touch at the time you picked.
A few more details help us come ready. Skip anything you don't know.
